Privacy Policy
Effective Date: November 10, 2024
At Odors Gone, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, https://odorsgone.com.
Who We Are
We are a family-owned business located in Fort Smith, AR, specializing in effective odor elimination solutions. Our goal is to provide you with high-quality products while ensuring your privacy is respected.
Information We Collect
When you interact with our website, we may collect the following types of information:
- Comments: If you leave comments on our site, we collect the data shown in the comments form, along with your IP address and browser user agent string to help detect spam. An anonymized string created from your email address (hash) may be sent to the Gravatar service to see if you are using it. You can view Gravatar’s privacy policy here. Once your comment is approved, your profile picture will be visible to the public alongside your comment.
- Media Uploads: If you upload images to our website, please avoid including images with embedded location data (EXIF GPS). Other visitors can download and extract any location data from images on our site.
- Cookies: We use cookies to enhance your experience on our site. If you leave a comment, you may opt-in to saving your name, email address, and website in cookies for convenience. These cookies will last for one year. We also set temporary cookies when you visit our login page to determine if your browser accepts cookies; this cookie contains no personal data and is discarded when you close your browser.
- Embedded Content: Articles on our site may include embedded content (e.g., videos, images). This embedded content behaves as if you visited the other website directly. Those sites may collect data about you, use cookies, and monitor your interaction with that content.
How We Use Your Information
We use the information we collect for various purposes, including:
- To provide and maintain our services
- To notify you about changes to our products or services
- To allow you to participate in interactive features of our website when you choose to do so
- To provide customer support
- To gather analysis or valuable information so that we can improve our services
- To monitor the usage of our website
- To detect, prevent, and address technical issues
Sharing Your Data
We do not sell or rent your personal information to third parties. However, if you request a password reset, your IP address will be included in the reset email.
Security of Your Information
We take the security of your personal information seriously. Here are some measures we implement:
- We use encryption protocols during transmission to protect your data.
- Our payment processing is handled securely via Stripe, complying with Payment Card Industry Data Security Standards (PCI DSS).
- We maintain physical, electronic, and procedural safeguards for collecting and storing personal information.
Data Retention
If you leave a comment, it and its metadata are retained indefinitely. For registered users on our site, we store the personal information provided in their user profiles. Users can view, edit, or delete their personal information at any time (except for their username).
Your Rights Over Your Data
If you have an account on this site or have left comments, you can request an exported file of the personal data we hold about you. You can also request that we erase any personal data we hold about you; however, this does not include any data we are obliged to keep for administrative or legal purposes.
Google Analytics
We use Google Analytics to help us understand how visitors interact with our website. Google Analytics collects data such as how often users visit our site and what pages they visit. This information helps us improve our services. For more details on how Google Analytics handles data, please refer to Google’s privacy policy.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated effective date.
Contact Us
If you have any questions about this Privacy Policy or our practices regarding your personal information, please contact us at:
Odors Gone
5701 Steep Hill Road
Fort Smith, AR 72916
Phone: 800-721-6740